Frequently Asked Questions (FAQ)

📦 Shipping and Delivery

How long does it take to receive my order?

The total estimated time is 8-16 working days, divided into:

  • ⏱️ Order processing: 1-3 business days
  • 🚚 Shipping: 7-13 business days

Can I track my order?

Yes! All orders include tracked shipping. You'll receive a tracking number via email as soon as your order ships.

Do you ship throughout Italy?

Yes, we ship throughout Italy and Europe.

How much does shipping cost?

Shipping costs are calculated at checkout based on the destination and weight of the package.

💳 Payments

What payment methods do you accept?

We accept:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Pay in store
  • Other secure payment methods through Shopify

Is the payment secure?

Absolutely! All payments are processed securely through Shopify, with SSL encryption to protect your data.

🔄 Returns and Refunds

Can I return a product?

Yes! We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving it.

How can I request a response?

Contact us by email at [insert your email]with your order number and the reason for the return. We'll provide you with all the necessary instructions.

Who pays the return costs?

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

When will I receive my refund?

Once your return is received and verified, we will process your refund within 5-7 business days to your original payment method.

🛡️ Guarantee and Quality

Do the products have a warranty?

Yes, all our products are covered by a 30-day warrantyagainst manufacturing defects.

What do I do if I receive a defective product?

Contact us immediately! We'll send you a replacement or give you a full refund, at no additional cost to you.

📧 Customer Support

How can I contact you?

You can contact us by email at [enter your email]. We respond within 24-48 hours on business days.

Can I change or cancel my order?

If you wish to change or cancel an order, please contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to accommodate you.

❓ Other Questions

Didn't find the answer you were looking for?

No problem! Contact us by email and we'll be happy to help.